Refund Policy

At VERTA, your satisfaction is important to us. We aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. 30-Day Return Window

You may request a return within 30 days of the delivery date.

To be eligible for a return:

The item must be unused, in original condition, and in its original packaging.
The item must include all accessories, manuals, and inserts.

2. How to Request a Return

To initiate a return, please contact our support team at:

support@vertaease.com

Include the following information:

Order number
Reason for the return
Photos of the item (if applicable)

Our team will review your request and provide return instructions if approved.

3. Return Conditions

Once the returned item is received, it will be inspected to confirm that it meets our return eligibility requirements.

Returns that do not meet these conditions may be refused or returned to the customer.

4. Refund Processing

After your return is approved and inspected:

Refunds are issued to the original payment method.
Processing time depends on your bank or card issuer and may take 5–10 business days to appear.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery.

If confirmed, we will offer a replacement or a full refund at no additional cost.

6. Non-Returnable Items

The following items are not eligible for return:

Used or worn items
Items damaged by misuse or normal wear
Customized or personalized items (unless defective)

7. Return Shipping

If the return is due to a change of mind, the customer is responsible for return shipping.
If the item is defective or incorrect, VERTA will cover the return shipping costs.

8. Contact

If you have any questions, please contact us at: