Frequently Asked Questions (FAQ)

1. Is the website Trustworthy?

Yes. Our website uses SSL encryption, which protects your personal information and ensures that all transactions are processed securely.

Payments are handled through Shopify Payments, a globally trusted and secure payment platform. This means your payment details, including credit card information, are processed safely and are never stored or accessed by us.

If you have any questions or need assistance, feel free to contact our support team at
support@vertaease.com

2. Why does delivery take 7–15 business days?

To ensure quality, accuracy, and secure delivery, each order goes through a careful processing and handling stage before shipment.

Our fulfillment process includes order verification, quality checks, and secure packaging, followed by standard shipping with tracking. This allows us to deliver consistent quality while keeping costs reasonable for our customers.

Once shipped, you’ll receive tracking information so you can follow your order every step of the way.

3. Do all purchases include a tracking number?

Yes. All orders include a tracking number once they are shipped.

After your order is processed and dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery every step of the way, with full transparency and peace of mind.

4. When will I receive my tracking number?

Your tracking number will be sent to your email within 3 business days after the order is processed.

If you have not received it within 5 business days, please contact us at support@vertaease.com with your order number (e.g., #4321), and we will provide an update within 24 hours.

5. My tracking number is not showing any updates. What should I do?

This can happen shortly after your order is shipped and is completely normal.

Tracking information may take a short time to update as the package moves through processing and transit stages. Once the carrier scans the shipment, updates will begin to appear more frequently.

Rest assured, your order is on its way. If you have any concerns or notice no updates after several days, our support team is always available to assist you.

6. Are there any additional fees I need to pay?

No! The price you see at checkout is the final price, with no hidden fees.

VERTA covers any possible customs or postal fees. If you are charged any unexpected fees, contact us at support@vertaease.com, and we will handle it within 24 hours.